INTRODUCTION

The historic words of Mahatma Gandhi where he put the consumer as the focal point of our developmental efforts pointing out that consumer is the most important person and John F. Kennedy, the then President of the United States had also informed the U.S. Congress in 1962 about the consumers rights and said that “consumers, by definition INCLUDE US ALL.” But the views of the consumers are often not heard. He made a declaration of four basic consumer rights, namely:-
  • The right to safety
  • The right to information
  • The right to choice, and
  • The right to representation
Thereafter, the Consumer Protection Act, 1986 was enacted on 24.12.1986, which is an innovation in the Indian context to provide better protection to the interest of the consumers and for that...