> e-Gov. Applications > e-Governance Status

Food & Supplies Department initiated Computerization in the year 2001 and has made significant progress in implementing e-Governance Projects and use of ICT tools. Presently following e-Governance projects are in operation:-

·         Departmental Portal (http://haryanafood.gov.in)

·         Email

·         Procurement and Storage Management System

·         Implementation of e-Budget and e-Salary

·         Toll Free Consumer Helpline & PDS Helpline (1800-180-2087 & 1967) 

·         Court Cases Information System

·         Aadhaar Enabled Biometric Attendance System (AEBAS)

·         File Tracking and Monitoring System (FTMS)

·         CM Window

·         End to End Computerization of TPDS Operations

·         Centralized Public Grievance Redress and Monitoring System  (CPGRAMS)

·         Human Resource Management System (HRSM) 


Departmental Portal http://haryanafood.gov.in

The Departmental information portal http://haryanafood.gov.in is hosted at Haryana State Data Center (HSDC). Information as per Government guidelines is hosted at this portal and updated by a dedicated team on daily basis. Web links have been provided to various software applications like Procurement and Storage Management System, End to End Computerization of TPDS Operations, e-Budget, e-salary, Court Cases Information System, etc. There is dedicated web-page for every branch i.e. Procurement, Storage, Food General, Supply, RTI, Administrative branches.For more detail log on http://haryanafood.gov.in



The Department has notified email as primary means of communication between Directorate and other offices vide office letter No. FG-2-Smart Card-2013/287 dated 09-01-2013.   E-mail-IDs of all the Branch Officers, Branch Incharges and DFSCs have been created. There is qualitative improvement in exchange of information among various offices of the Department and it has enhanced efficiency. The e-mail address are available at  http://haryanafood.gov.in/upload/ContactUS/EmailID.pdf .


Procurement and Storage Management System (State Government)

The system is a web based application with central database. This software has automated all procurement and warehousing related activities of Food and Supplies Department and other procurement agencies in the state. Concerned DFSCs are updating the data at field level and Storage branch and Procurement branch at Directorate are monitoring the online application.  The project has eliminated redundancies in the manual system and helped to maintain up to date information related to Procurement and Storage and generate various report for decision making. For more detail log on .


Implementation of e-Budget, e-Billing and e-Salary

e-Budget, e-Billing and e-salary is a web enabled application designed and developed by National Informatics Centre, Haryana State Unit. Application is keeping track of allocation and expenditures made under various heads and schemes. Budget and Account branches of the Department is using this application. For more detail long on http://hrtreasuries.gov.in/


 Toll Free Consumer Helpline & PDS Helpline (1800-180-2087 & 1967)

One Toll Free Call Centre has been setup for PDS beneficiaries and State Consumers. The aim of the Helpline is to facilitate PDS  beneficiaries regarding ration through Fair Price Shops and perform, facilitate and promote better protection of Consumers’ rights and interests with special reference to rural India. On this helpline guidance/advice PDS beneficiaries and to the consumers of Haryana is given if they face any deficiency in getting ration through FPS and in the purchase of any product/service from the market. It also makes consumers aware as to whom they should contact for the removal of deficiency. Docket number is generated for each call received. Where possible, the complaints are taken up with concerned Department/Company/Shop by the Consumer Cell. The complaint is closed after its resolution/disposal.

Since its inception the Helpline has received 15651 calls (Up to 31st January,2017) from the consumers.  The calls related to Agriculture, Airlines, Automobile, Banking, e-Commerce, Education, Electricity, Food & Beverages, Health, Insurance, Legal Metrology, Petroleum, PDS, RTI and Telecom are received at helpline.  The success rate in solving the complaints is 13329 (85%). For more information log on www.consumeradvice.in


 Court Cases Information System

Court Cases Information System is a web based application developed by NIC for the information related to Court Cases of the Department. This application software is operational since April, 2012. Legal Cell is main user of this application.

For more log on http://web1.hry.nic.in/courtcases/


 Aadhaar Enabled Biometric Attendance System (AEBAS)

In Compliance of directions issued by Secretary (E&IT), Haryana vide note dated 19.5.2015, 1635 employees are registered on http://hrfood.attendance.gov.in portal.

The Department has implemented AEBAS at State Headquarter from 1st July, 2015. 25 Biometric Attendance devices have been installed at H.Q.

Bio-metric Attendance Devices have been purchased and installed at district offices through M/s Business World Wide.

Anyone can check the presence of employees in Food and Supplies Department on Dashboard by click http://hrfood.attendance.gov.in/ .


File Tracking and Monitoring System (FTMS)

User-id and password of all the Officers and officials of the Department have been created. Training has been provided to all the officers and officials by the Master trainers of the Department. Internet connectivity has been provided to all the Computer users. Department has implemented FTMS in the Department w.e.f. 1st August, 2016.


 CM Window

The Chief Ministers Grievance Redressal System has been started in December 2014 in the State. The status of the complaints received in the Food & Supplies Department on this portal as on 15.02.2017 is as under:-


Complaints Received

Disposed off/Action Taken Report Sent


5632 4672 83%



·      End-to-End Computerization of TPDS Operations

The Department of Food & Supplies Haryana is implementing “End-to-End Computerization of TPDS Operations” since November 2014. The project is divided into two components. The Component wise status is as follows:

1.         Component-I:  The component-1 is being implemented on 50-50 sharing bases between Government of India and the State. Activity wise status of component-1 is as follows:

· Digitization and Aadhaar Seeding of beneficiaries: 29, 36, 022 families/Ration Cards and 1, 32, 48, 521 members/ beneficiaries have been digitized. Aadhaar of at least one member has been seeded in 26,84,310 (91.4%) Ration Cards and Aadhaar seeding of members/ beneficiaries is 1,05,41,959 (79.6%). During Aadhaar based de duplication 15, 09,201 duplicate Aadhaar had been detected by NIC. Process of Aadhaar seeding and correcting/eliminating duplicate Aadhaar is in progress. The digitised data of beneficiaries is available online at http://epds.nic.in/HRY/  under MIS and Reports.

·   Digitization of Fair Price Shops (FPSs):  Master data entry of 9,495 FPS has been completed and uploaded on Common Application Software (CAS) for PDS. The digitised data of FPSs is available online at http://epds.nic.in/HRY/  under MIS and Reports.

· Digitization of Godowns and Agencies: Master data entry of 243 Godowns including CONFED Focal points has been completed.

·  Transparency Portal of the Department (http://haryanafood.gov.in) is functional and is being      updated regularly.

·  Installation of Hardware and Internet Connectivity: Common Application Software (CAS) for PDS software has been installed at National Data Centre (Meghraj Cloud). The sever end hardware is provided by Government of India /NIC. Hardware and Internet connectivity at Directorate office, DFSC Offices, Ration Card Preparation Centres, CONFED DM Offices, Godowns and CONFED focal points has been installed.

·  Setting up of Project Management Unit (PMU): PMU with Project Manager/ Consultant-1, Assistant Consultant/ Programmer-1 and Data Entry Operator (DEO) -2 have been set up.

·  Deployment of Technical Support Persons: Technical support persons/programmers have been deployed at Directorate office and each DFSC offices (total 22) from May 2016 onwards. 52 junior programmers have been deputed at 52 AFSO offices (one each).

·  Computerization of Supply Chain Management: NIC has customized Food & Essential Commodities Assurance & Security Target (FEAST) for implementing online allocation and supply chain management. Online allocation and supply chain management has been implemented in the entire State from January 2017.

·  Toll free Number and Online System for Grievances Redressal: Toll Free PDS   helpline numbers 1800-180-2087 and 1967 are operational. Online grievances Redressal system developed by NIC for PDS complaints has been implemented in the entire State.

2.      Component-II (FPS Automation).

The Government of India had communicated the specifications of Point of Sale /Mobile terminal to be installed at FPS vide DO letter No 14(12) 2014 –Comp Cell dated 25 May 2015. The Government of India has also informed that device would be purchased by FPS owner/ State Government/ Private vendor and the Government of India would pay 17 paisa per kg to the State for the transitions of food grains made after online biometric authentication of the beneficiaries.

The State Government had decided to install Point of Sale devices (PoS) through System Integrator in Build, Own and Operate (BOO) model. M/S Linkwell Telesystems Pvt Limited and M/S Bharat Electronics Ltd (BEL) have been selected for implementation of FPS Automation in the State of Haryana after online tendering process. M/S Linkwell Telesystems Pvt Limited has been selected for zone 1 (Ambala and Hisar division) and M/S BEL for Zone 2 (Gurugram and Rohtak division). The agreement was signed with BEL and Linkwell Telesystems Pvt Ltd on 26 August 2016.The timelines and progress of FPS automation is as follows:

S. No.


Schedule   (in weeks)

as per Agreement

Current Status and Expected Target Date

Signing of contract 

T + 0 

Agreement signed on 26 Aug 2016.


Establishment of PMU at the State level, District  level  and Deployment of support staff at district level


Linkwell and BEL have deployed.

Mr Mohit Kodesia ( 8067005542)

Mr Rinkul Tyagi, Linkwell (9780430057)

Around 4-10 technical support persons in each District depending on requirement have been deployed.


Training of Departmental staff  and FPS owners

T + 6 

Training of Departmental Staff and FPS owners has been completed.


Setting up of Helpdesk   

T + 10 

District level helpdesk and office has been set up in each District.


Handing over of PoS devices

T + 11



Deployment, Installation of PoS devices (along with customized application) and start of provision of services  

T + 20 

Final Acceptance Test completed by  

T + 20 

31   December  2016


Go-live (for calculation of five years of engagement period) 

21 week onwards 

01  January 2017


Implementation of Change Request to add new features and functionalities. 

Within 4 weeks from the date of such direction


(Where T is date of signing the Agreement: 26 August 2016)

All stakeholders (F&S Department, NIC, BEL and Linkwell Telesystems) had initiated action for implementation of FPS Automation in June 2016 and the same has been rolled out in the entire State on 01 November 2016 by Hon’ble Prime Minister of India.

SMS are sent to all the beneficiaries at the time of lifting of essential commodities from godown to FPS and also after distribution through POS at the FPS. The project will  bring in transparency in PDS , empower beneficiaries and eliminate  diversion  and leakage of essential commodities. For more information log on http://haryanafood.gov.in/pds.aspx .


CPGRAM (Centralized Public Grievance Redress and Monitoring System)

All grievances relating to State Governments / Union Territory Administrations and Government of NCT Region of Delhi, are to be redressed by the State/ UT/ NCT Government concerned. Citizens are advised to take up matter regarding pendency of their grievance directly with the State Government concerned by log in: http://pgportal.gov.in/ .


 Human Resource Management System (HRSM)

Haryana Government has decided to implement Human Resource Management System (HRMS) under which the personal information of each employee like Service Book, Annual  Confidential Report (ACR), promotion details, leave details and transfer are to be entered for timely disposal of the cases.

Department has appointed Sh. N.K.Mittal, Deputy Director as Nodal Officer for implementation of the system.  Feeding of employees data has been started which is likely to completed very soon. Link of HRMS is available on the official website of the Department at .